Implementing Strategic Inmate Management: Ep. 2 – Aligning Operations and People: Turning SIM Into Reality

Chloe Jaco, Rollin Cook, Brian Lee | 25 MIN
Knowledge + Insights

In the second episode of our Implementing Strategic Inmate Management video series, justice experts Chloe Jaco, Rollin Cook, and Brian Lee take the conversation from planning to practice. Building on Episode 1: Laying the Groundwork – Assessing Readiness and Building the Case for Change, this discussion explores how to align policies, prepare staff, rethink operations, and set realistic timelines to successfully bring SIM to life.

 

From tackling policy misalignments and adapting legacy facilities to addressing staff resistance and planning for long-term sustainability, this episode provides actionable insights and real-world examples to help leaders turn SIM into reality. Whether you’re just beginning to explore SIM or ready to take the next steps, Episode 2 offers a roadmap for aligning operations and people to achieve lasting success.

Meet the Authors

5573Implementing Strategic Inmate Management: Ep. 2 – Aligning Operations and People: Turning SIM Into Reality

Chloe Jaco

Director of Planning

Chloe has over 35 years of experience in criminal justice and government facilities planning. She has led projects across the country, including detention and courthouse assessments, civic campus planning, and long-term capital strategy development. Chloe works closely with public agencies to translate complex data and stakeholder input into clear, implementable solutions. She specializes in aligning operational and organizational goals with capital investments, managing each project from early planning through final delivery. Her practical understanding of public sector needs and commitment...

Get to Know Chloe
8339Implementing Strategic Inmate Management: Ep. 2 – Aligning Operations and People: Turning SIM Into Reality

Rollin Cook

Vice President

Rollin has over 30 years of experience in corrections and public safety leadership. He previously served as Commissioner of the Connecticut Department of Correction and Executive Director of the Utah Department of Corrections, where he managed large-scale operations, facility transitions, and multimillion dollar budgets. His expertise includes facility planning, operational improvement, leadership development, culture change, and incarcerated programming. Rollin began his career in Salt Lake County, ultimately serving as Chief Deputy. He is a nationally recognized consultant and trainer, advising...

Get to Know Rollin
5557Implementing Strategic Inmate Management: Ep. 2 – Aligning Operations and People: Turning SIM Into Reality

Brian Lee

Vice President

Brian brings nearly 30 years of experience in detention operations and public safety. He previously served as Deputy Chief with the Maricopa County Sheriff’s Office, where he managed day-to-day operations for one of the nation’s largest jail systems and helped advance evidence-based practices to reduce recidivism. He also chaired the Maricopa County Smart Justice (Re-entry) Council, coordinating efforts across multiple justice agencies. At CGL, Brian applies this operational background to help justice agencies evaluate facility performance, improve efficiency, and support...

Get to Know Brian
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